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Career opportunities at Datacom

Contact centre and service desk

Kick start your career and shape your own future with Datacom.

Find your next job

Thinking about your next career step?

Are you passionate about launching a fulfilling career, but don’t feel like you have the qualifications or experience to make it happen?

We've got you covered.

At Datacom, we recognise that not everyone has a technology background, and that's why we value the transferable skills gained from experiences in retail, hospitality, and beyond. If you have experience in a customer centric role, we want to hear from you.

We value people with the right attitude and mindset and believe in equal opportunity for all, so no matter your background, we can help support you on your professional journey. Whether you join us in a contact centre or as a service desk agent, we'll help you develop your career, offer you opportunities to learn new skills, and provide you with hands-on experience from day one.

Make a difference today

Impact the world you live in every day, with a career at Datacom.

Find your next job

Smiling young woman with aspirations of working in tech

Our team

Employing over 2,000 people in customer care hubs across Australia, New Zealand and the Philippines, we strive to create a positive and engaging workplace and invest in our people.

We’re proud of our diverse and inclusive workforce, where people from various backgrounds come together to help our customers and communities navigate the complexity of the world we live in.

From problem solving and analytics to customer relations and stakeholder management skills, we’ll equip you with the knowledge to succeed. If you’re ready to make your mark and kickstart your career, we want to hear from you.

Meet Cassidy, Datacom Customer Experience Operations

”Within a month I saw everything that you can achieve and where you can go. With support and guidance, I worked my way up, starting as a Customer Service Representative, spending time in Quality, Knowledge Management and Team Leader roles and two years after that I was in Operations. It’s good because you get unexpected opportunities to learn a new skill set that you can take away and keep for your whole career.”

What sets us apart

Benefits

Career pathways
Datacom Academy helps turn your drive and commitment into a long-term career. We’re invested in your professional development.
Learning and development
Gain knowledge and continuously learn through courses and mentorship initiatives and get the chance to familiarise yourself with Datacom.
Flexibility
We understand the importance of work-life balance and can provide flexible work options where possible.
Competitive salary
We value our people and offer a competitive salary package that recognises your skills, expertise and dedication to your roles.
Make a real difference
Make a real impact in the world you live in, every day. We come together as a team to create positive change within our communities.
Thrive, collaborate and innovate
We pride ourselves on our commitment to foster a strong workplace culture where positive employee experience is at the heart of everything we do.

Career pathways

We believe in creating talent - offering entry-level positions that focus on personal and professional development.

If you’re passionate about technology and love to help solve problems, we can provide you with the tools you need to support you on your journey. In a supportive environment where no two days are ever the same, working at Datacom gives you the opportunity to thrive, grow your skills and build a fulfilling career.

From problem solving and analytics to customer relations and stakeholder management skills, we’ll equip you with the knowledge you need to succeed. If you’re ready to make your mark and kickstart your career, we want to hear from you. You don't need a degree in technology to apply. You just need passion and enthusiasm.

Hear from our people

Meet Corey, Datacom Service Management

“There are so much opportunity and constant growth. It’s a place that you’ll find a career that you never knew you wanted. I started as a Customer Service Representative and in just over a year I’m now a Team Leader. You’ll get all the support you ever needed, great flexibility and you’ll be encouraged to be curious about what you’d like to do.”

Meet Skyla, Datacom Application Management

“Datacom is about enabling people and recognising their talents. I started out as a Customer Service Representative and applied for a program through Datacom Academy and moved into a Team Leader role. The Academy program gives you the opportunity to try different areas of the business and see if there is something you want to do. How would you know where you want to go if you don’t give it a try?“ – Skyla Forster

Meet Eric, Datacom Quality Assurance

“The culture and the supportive environment are the biggest things I enjoy. I started as a Customer Service Representative and now four years later I’m a Senior Quality Assurance Specialist and enjoying it as much as my first day. I don’t necessarily have an end-goal, but that’s the great thing about Datacom. There are so many options and opportunities. You just need to keep your mind open.”

Meet Diana, Datacom Recruitment

“Thanks to the encouragement of my Team Leader, in just over three years, I’ve gone from starting out as a Customer Service Representative to my current role as Recruitment Coordinator. The team are fantastic. I love them, and I love what I do.”

Meet Megan, Datacom Learning & Development

“My dreams happened quickly and the level support I’ve received has been incredible. Thanks to the career development pathway with Datacom Academy, I was able to experience different departments. Now I’m the Traineeship Program Coordinator overseeing programs for employees across Australia – and loving watching our employees develop their own careers.”

Ready to apply?

Ready to join a team that makes a difference to the lives of thousands of people every day, while growing a career pathway in the tech sector?

Get in touch today.

Find your next job

Two Datacom employees joking around during a meeting

Datacom 2024 SATA Large Employer of the Year | SATA 2025

Datacom Learning and Development Advisor Kelli Ames shares insights about our experience being honoured in 2024 and our appreciation of the SATA programme.

A spotlight on our people

Putting people first, tech second A part-time technical support role turned into an 18-year career for William (Bill) Clancy, and now he’s using his experience to build better, more user-centric solutions for Datacom customers.

Professional services

Photo of William Clancy

Proactive problem-solving key to unlock 'moments of delight' For Datacom's Head of Commercial Strategy, James Johnstone, the real mission is to fix problems before they impact customers and to turn customer interactions into 'moments of delight'.

Professional services

Datacom's Head of Commercial Strategy, James Johnstone

Meet Stacey Tomasoni Stacey Tomasoni has been with Datacom for over ten years and seen significant change in both the company and the wider industry. We talked to Stacey about how the Connect team has grown.

Professional services

Stacey Tomasoni, Managing Director Datacom Connect

Discover more

Datacom Academy graduates holding certifications

Datacom Academy: Paving the way for career growth

Datacom Academy empowers employees with the skills and support they need to step into new roles, grow their careers and help teams thrive through confidence and opportunity.

Datacom winners and nominees at Auscontact 2025 State Excellence Awards

Datacom shines at Auscontact 2025 Excellence Awards

Datacom celebrates outstanding achievements at the 2025 Auscontact State Excellence Awards, with winners and nominees in SA and NSW recognised for their talent, leadership, and customer service.

Photograph of people in front of a GO foundation backdrop stand on cultural connect day

Indigenous youth connect with culture and career potential

Datacom recently hosted a Cultural Connect Day with the Go Foundation, bringing together 150 Indigenous students from across South Australia to celebrate culture and explore career opportunities.

Two businessmen, one holding a tablet, by a window pointing at notes

How AI will revolutionise IT service delivery

Agentic AI is transforming IT service delivery by automating tasks, enabling proactive issue resolution and shifting SLAs toward outcome-based metrics, boosting efficiency and customer experience.

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Q&A: Service desk innovation through empathy and AI

Modern service desks combine empathy and AI automation to provide secure, personalised support. They streamline workflows, enhance efficiency and adapt to diverse generational and customer needs.

Man on laptop surrounded by AI imagery

How AI agents can boost productivity — with human expertise

AI agents combine LLMs with company data to automate complex tasks and boost productivity. Human oversight ensures accuracy, making AI a powerful tool that enhances — not replaces — expertise.

Stacey Tomasoni and Gaurav Rewari at and AI talk

Navigating the AI fog: a Q&A with ServiceNow’s Gaurav Rewari

Stacey Tomasoni and Gaurav Rewari dive into AI’s promise, tech transformations, and how IT’s evolving role is shaping the future of business value.