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What are your customers experiencing when they call your contact centre or exchange chat messages with an online agent? A positive experience with a customer service representative can change the way your customers feel about your organisation.
Datacom’s contact centre solutions are used by a range of companies and government agencies across Australia and can deliver meaningful customer experiences (CX) across multiple channels.
Our contact centre services employs over 2,000 people in customer care hubs across Australasia and is powered by some of the most talented, passionate and experienced people in the customer care industry.
From multi-channel support to real-time analytics, Datacom provides the tools to create exceptional interactions at every touchpoint.
Deliver seamless, omnichannel customer service across voice, chat, and digital channels.
Improve satisfaction and loyalty with fast, personalised support.
Scale easily to handle any business need or campaign size.
Gain efficiency, insights, and automation with the latest technology.
Protect customer data through strong security and compliance.
Free up your teams to focus on business priorities while Datacom manages your customer care.
Datacom’s contact centre solutions allow you to deliver meaningful customer experiences through our omnichannel contact centre approach. We unlock the full value of cloud call centre platforms and contact centre automation capabilities to enable your organisation to meet strategic objectives, reduce risk and enhance the productivity of your people.
Datacom’s contact centre solutions allow you to deliver meaningful customer experiences through our omnichannel contact centre approach. We unlock the full value of cloud call centre platforms and contact centre automation capabilities to enable your organisation to meet strategic objectives, reduce risk and enhance the productivity of your people.
Our passionate team of innovators and customer experience experts have developed a one-stop contact centre solution. Advising how to activate technologies, ranging from secure technology platforms to automation, providing you with a customer service hub to bring together the digital world with empathetic human interaction.
Specialising in creating exceptional journeys, Datacom is a customer experience organisation at heart, handling millions of successful interactions across Australia and New Zealand every year. We see first-hand the correlation between profound, connected customer experiences and positive, quantifiable results.
Provide your customers with more choice in how they communicate through digital, social and messenger channels, while better understanding their behaviours. Improve your CX by identifying and delivering the outcomes you need to create deeper, more connected digital customer journeys.
Experienced contact centre provider
At Datacom, we understand the importance of establishing and nurturing relationships with your customers at your contact centre. By maintaining the human touch at all levels, we help you build more connected CX journeys. From web and social media to Customer Relationship Management (CRM) systems and expanded messenger channels, we explore human-centric behaviours that allow us to create more value for your customers. We are different because we examine why customers interact with your call centre. We will work with you to shape your omnichannel contact centre to ensure our shared focus is on valuable interactions between your organisation and your customers. Let us help you transform your communication channels, boost productivity, and drive customer satisfaction with our contact centre services.
With over 30 years’ experience managing contact centres, Datacom helps organisations of all sizes to streamline customer engagement and support. Our expertise and advanced technology enable clients to focus on their core business while optimising operational efficiency and achieving impactful results that impact the bottom line.
Our teams are highly experienced in managing inbound and outbound contact centres across various disciplines including service, sales, technical support, citizen services, claims/service and warranty support.
We provide a range of communication channels — voice, live and asynchronous chat, email, virtual assistants, social media and webforms, with multilingual options available.
We provide flexible options from short campaigns to long-term contracts, tailored to your organisation’s needs.
Our teams range from 15-seat operations to over 1000 seats across Australia, New Zealand and the Philippines, providing scalable contact centre solutions to meet various requirements and budgets.
Datacom uses advanced technologies to transform contact centre operations and elevate customer experience.
Our solutions include cloud contact centre platforms, knowledge management systems, conversational AI and virtual assistants, to chatbots and machine learning. These innovative and human-centred solutions ensure seamless interactions, reduced wait times, personalised engagement and efficient issue resolution, available 24/7.
Explore how our automation capabilities can transform your customer experience journey.
We employ robust security measures and conduct regular audits to protect your sensitive data. Our compliance with industry regulations and certifications including IRAP, GDPR and HIPAA, underscores our commitment to data protection, ensuring the confidentiality and integrity of client and customer information.
AI integration significantly enhances the customer experience by handling routine queries through intelligent chatbots and virtual assistants, ensuring immediate, 24/7 support. This frees contact centre agents to focus on complex cases, increasing efficiency and customer satisfaction. AI also provides real-time assistance to agents by suggesting next-best actions, summarising previous interactions, and offering personalised recommendations, enabling faster and more relevant responses. AI-driven sentiment analysis and predictive analytics help understand customer emotions and anticipate needs, leading to more empathetic and proactive support.
Contact centres are vital to overall business strategies, serving as the frontline for customer interactions and shaping brand reputation. They gather valuable insights from every conversation, influencing product development, marketing strategies, and operational improvements. With digital transformation, contact centres ensure seamless support across multiple channels—phone, chat, social media—helping businesses retain customers and increase revenue by delivering consistent, personalised service aligned to customer expectations.
Leading contact centre software features include omnichannel communication capabilities that unify voice, chat, email, SMS, and social media interactions into one platform. AI-powered tools such as chatbots, sentiment analysis, and predictive routing automate routine tasks and improve service quality. These platforms offer real-time dashboards, CRM integrations, workforce management, and robust data security to enhance operational efficiency, compliance, and customer trust. Together, these features empower contact centres to deliver fast, personalised, and data-driven support.
