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Built by Datacom for Australian local government, Datascape CRM unifies all community interactions. Track every request from open to close with automatic routing, linked tasks and complete visibility across departments. Council staff gain a 360° view of each resident, household or business, ensuring consistent service and faster resolutions.
Councils achieve measurable outcomes with real-time insights into request volumes, resolution trends and service performance. Break down silos, eliminate duplicate work and turn community data into actionable intelligence that improves planning, staffing and community satisfaction.
* Source: Figures based on internal data and correct as at October 2025
** Source: WBOP District Council customer story
Email, service requests, forms and processes are integrated into one platform, aligning teams around communities for faster resolutions.
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Residents can report issues and track progress via Antenno, MyDatascape, phone or email, without repeating themselves or waiting in queues.
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Smart workflows and real-time alerts eliminate guesswork, enabling staff to resolve requests quickly and accurately across all departments.
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Built-in dashboards show request volumes, resolution trends and team performance enabling data-driven decisions about service and prioritisation.
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Real-time dashboards reveal service trends and community patterns
Make proactive, data-driven decisions about staffing, planning, and resource allocation with instant visibility into performance.
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Unified cloud platform breaks down departmental silos
Replace fragmented legacy systems with one integrated solution that connects teams, reduces complexity, and accelerates service outcomes.
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Strengthen public trust through transparency and accountability
Complete audit trails and automated workflows mean every community interaction is tracked, measured, and continuously improved.
Complete 360° community view in one platform
Access every interaction, request, and outcome for each person, household and business, ensuring informed and consistent service delivery.
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Smart routing removes the sorting and guesswork
Automated workflows direct requests to the right team instantly, reducing response times while improving accountability and first-contact resolution rates.
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Mobile-ready tools keep field and frontline staff connected
Work seamlessly from anywhere with real-time updates, task management, and smart notifications that support efficient service delivery.
Flexible ways to connect, anytime
Submit requests and track progress via Antenno app, MyDatascape portal, phone or email without the need to repeat information or wait in queues.
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Stay informed with automatic updates at every step
Receive real-time notifications from submission to resolution, with full transparency into who's handling the request and expected timelines.
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Experience consistent service across all council departments
Every council staff member accesses the same complete interaction history, delivering accurate, personalised responses and reducing double-handling.
Contacts creates a unified community database, capturing complete interaction histories, communication preferences and relationship data for every person, household and organisation your council serves. Staff deliver informed, consistent service with centralised contact management that shows every interaction across all communication channels and departments. MyDatascape integration empowers residents to update their own details while maintaining data accuracy and privacy compliance.
Service Request Management tracks every community request from submission to resolution, supporting better accountability and faster service delivery across all departments. Council staff can streamline request handling with routing that automatically directs cases to the right team and multi-channel submission through MyDatascape, Antenno, email and phone. Structured workflows provide linked tasks and ownership tracking, while SLA monitoring delivers automatic escalations and dashboards. Geospatial integration enables location-based requests, duplicate detection and complete interaction histories that keep residents informed throughout the process.
CRM works seamlessly across the Datascape platform, connecting to:
This integrated approach eliminates duplicate data entry, ensures consistency across council systems and gives both staff and residents a complete view of all service interactions tied to people, properties and locations.
Datascape’s CRM may also be able to integrate with your existing third party platform. Book a demo to discover how Datascape CRM can start redefining your everyday.
CRM is part of the Datascape platform
Datascape is an AI-enabled council software provided by Datacom to help councils across Australia deliver better community-centric services now and into the future. It represents a holistic shift for how local government can continue to redefine the everyday for their communities by being more responsive, transparent and accessible.
