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With more demands for better healthcare quality, access and experience, less people available to provide care and increasing costs, the healthcare industry is under immense and growing pressure to continue to adapt and innovate. Healthcare and aged care providers are usually operating with scarce resources, within the constraints of state and federal funding and with heavy regulatory and compliance burdens, making innovating a real challenge.
At Datacom, we understand the power of connected technology that collects, stores and shares accurate data providing clarity, empowering data-driven decisions and enabling Australia's healthcare providers to deliver the best outcomes for patients, today and into the future.
Digital resilience for Australia's healthcare industry
For Australian healthcare organisations, digital resilience means safeguarding patient data, maintaining uptime for critical care systems, and complying with privacy obligations under the Privacy Act 1988 and Australian Privacy Principles. Datacom partners with Australian healthcare providers to deploy AI-driven insights, secure cloud and modernised data centres that protect electronic health records, support rapid recovery after incidents and keep care teams focused on patients. Our approach combines governance, data sovereignty, and resilient infrastructure to support continuous, trusted patient care.
Collect, connect and secure critical information, promote healthcare sustainability with remote monitoring and treatment, improve access to health care services and support, and manage appointments on the go. With next-generation technology, and as a vendor with managed it services for business laptops in the healthcare industry, we can help you deliver better organisational and health outcomes.
Collect, connect and secure critical information, promote healthcare sustainability with remote monitoring and treatment, improve access to health care services and support, and manage appointments on the go. With next-generation technology, and as a vendor with managed it services for business laptops in the healthcare industry, we can help you deliver better organisational and health outcomes.
Improve team collaboration, build and maintain patients-clinicians relationships and run efficient healthcare systems by unlocking consistent and connected experiences through customer experience (CX), user experience (UX) and people experience (PX).
Our teams bring big data and machine learning together using AIOps to connect people, processes and knowledge to unlock operational efficiencies for healthcare. Choose a healthcare cloud platform that keeps data secure and confidential. Datacom detects, analyses and responds to cybersecurity incidents — building trust in your assets and creating a scalable and interoperable service.
Make better decisions faster by using decision intelligence with data-driven support or artificial intelligence (AI) powered augmentation. Implement automation into specific processes, easily locate patient and healthcare provider information, and make strategic plans for growth.
Technology gives patients choice, access to intelligent data gives healthcare organisations real-time end-to-end visibility, and a secure digital ecosystem gives everyone comfort.
To build an effective digital foundation for healthcare, we give our healthcare providers the tools to step away from fighting fires and the space to be forward-thinking.
We want to prepare our healthcare clients for the future so they can provide the best care that people need, minimise regulations and compliance challenges, and overcome issues caused by limited resources.
AI-powered engineering
Upgrade your legacy platforms with AI-powered tools and scalable cloud technologies to keep your applications fast, secure, and future-ready.
Our modernisation approach goes beyond surface upgrades. We help reduce technical debt, embed automation into core workflows, and elevate user experiences through intelligent orchestration. The result? Applications that are easier to evolve, more resilient, and optimised for long-term performance, compliance, and cost efficiency.
We have breadth and depth to support all parts of the healthcare ecosystem ensuring our customers deliver the right care, at the right time, and with the right technology and resources.
A new donor management system is helping the Australian Bone Marrow Donor Registry keep in touch with stem cell donors so they can one day answer the call and make a lifesaving donation.
Working with Datacom, ABMDR built out a stepped journey on the platform, covering the entire process and automating everything from data integration between medical systems, to generating emails, to workflow.
“This process used to be done manually, involving transposing documents, cutting and pasting into emails, and waiting for emails to be returned from addresses that sometimes didn’t work,” says Ian. “We’ve calculated this process is now 50% more efficient.”
My Aged Care's new virtual assistant, Mac, is helping increase the accessibility and improve the quality of aged care services, tools, and resources, to keep up with the needs of the aging population.
The virtual assistant project began in October 2021, with the team working alongside Datacom and Nuance, and went live in March 2022. The timeframe allowed for testing and identifying the right questions and formatting to ensure the VA was a success.
Olympus' senior executive team used to have to wait weeks for a sales pipeline report but with Datacom's help, they — and their sales teams — get the information they need almost instantly.
Olympus is a global leader in precision technology, providing state-of-the art medical equipment and systems and scientific solutions. When it needed a new system for its sales pipeline reporting, Olympus Australia/New Zealand turned to the commercial team at Datacom. Together, Olympus and Datacom have created data architecture that has transformed the company’s reporting, delivering more accessible and timelier reports to enable better business decisions.
OrganMatch provides improved organ matching for patients awaiting lifesaving transplants and the ability for clinicians to have access to connected, efficient services through a sophisticated online portal. Datacom built this solution wholly on the AWS platform, marking Blood Service’s first foray in its transition to cloud-based computing.
